RETURN/CANCELLATION POLICY

We understand that sometimes you do not like your purchase and you wish to return the product then we will make it easy for you to do so. Once you have placed your order then it will take 7-10 business days to reach you. During that time period, when the product has been dispatched from our warehouse, you will be notified of the dispatched item and will be given a tracking number or Id on the registered email and phone number.

These are the requirements you have to fulfill while returning the product:

  • The delivered item will be picked up from the same location and same pin code where it was delivered. Don’t worry we won’t charge you for the pick-up.
  • Make sure that the item is not worn for a long period of time or damaged in any way. If you have received the damaged item then inform us immediately.
  • After we have received the item, it will undergo the checking department and they will check it thoroughly.
  • After we receive the green signal from the checking department then the refund process will be initiated.
  • The refund will be strictly madein the bank account of the customer.
  • You will receive an email asking for your bank details. All the details should be properly checked and given as if there is any issue related to the payment then Reich Color Fashions will not be responsible for the same.
  • Intimate wear will not be exchanged or returned.
  • All the other items will be returned in a 7 day time period.
  • Make sure that all the tags and labels are intact and not broken or pulled apart. The bill should also be present. No item will be returned if the labels and tags are not attached.
  • No “By mistake purchase” will be entertained. Only the size exchanges are allowed.

CANCELLATION

You don’t need to panic if you order any product on our website, but later didn’t find it up to your expectations. Yes, you can cancel your order whenever you want within a couple of days after receiving your order. For cancellation, all you need to do is enter in My Orders in My Account and click on cancel button against your order.

Our executives will cancel your order and you can get your refund within minimum time. Usually, it takes 1-2 business days of cancellation of any placed order and initiating the refund if applicable. But keep in mind that if an order is shipped already, you have to follow our return and exchange policies. In short, you don’t need to feel cheated by thinking that your money is gone once you place any order but don’t like it after receiving. Very easily you can choose to return it just by following our return policy soon after receiving and without any complication we will refund the full amount into your account. Just in case, if you have ordered a product which has a value less than 1000 rupees, we will refund your amount in the form of vouchers, but don’t worry as you can use it later anytime either in installments or altogether within next one year.

How long it takes to refund?

After cancellation, another important factor is how and when you can receive spent amount, so here is the answer to your query. Generally, the procedure takes 4-9 working days that are counted from the initiation date of refund. Once the cancellation is done, you will be informed via mail regarding this. However, if you have used Credit Card/Debit Card/Net banking as payment mode, we will refund your amount in the same account which you had used for making payment. If you choose to select the Cash on Delivery option, no amount is due to be refunded because you haven’t paid while placing your order.

Should you have any query? Feel free to have a word with our executives at info@reichcolor.com for any kind of concerns.